Customer Service Manager:

Location: Detroit, MI, US
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Location: Detroit Metro Apt (DTW-TRML)
Additional Locations: None
Requisition ID: 5873

Job Description:
Responsible for providing support and leading our front line employees in day to day airport operations…

Principal Duties and Responsibilities:
Supports station management in leading airport personnel to provide superior customer service experience
Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State, and Local regulations including DOT, FAA, and other government agencies
Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
Promotes a professional culture that is both socially responsible and ethical



Planning and Organizing: The ability to prioritize and execute with a sense of urgency and preciseness
Problem-Solving: Uses sound business judgment to resolve issues with internal and external customers
Leadership & Teambuilding: The ability to bring out the best performance in the workforce through employee engagement, an inclusive working environment and effective communication
Operational Proficiency: The ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

Job Qualifications:

High School diploma or GED equivalency

Preferred Qualifications:

Previous airport customer experience
Experience in leading a team
Previous experience to adhering to compliance standards in heavily regulated environment

Knowledge, Skills & Abilities:

Ability to work independently with minimal supervision as well as function effectively as a member of a team
Ability to effectively communicate with all levels both verbally and written
Ability to make decisions and work under demanding operational conditions in a stressful environment
Knowledge and understanding of company policies and functional automation applications
Willing to work extra hours when there are operational needs
Willing to work rotating shifts including weekends, holidays, and days off
Willing to produce current and unexpired Driver’s License
Willing to take pre-employment drug screening test
Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization

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Additional Locations: None
Requisition ID: 5873

Nearest Major Market: Detroit
Job Segment: Service Manager, Manager, Customer Service, Management